Customer-facing assistants
Website or messaging assistants that answer questions, guide visitors, qualify enquiries and hand context to your team.
AI Assistants & Agents
AI assistants that connect knowledge, conversation and action.
SAWQ designs applied AI assistants for customer service, internal knowledge, lead qualification and workflow support. The focus is not just on generating answers, but on grounding responses in approved information and connecting useful actions to the systems your team already uses.
What we can build
Build the assistant around the job it needs to do.
Models, retrieval, permissions, integrations and human checkpoints are chosen around the job the assistant must perform reliably.
Private knowledge assistants
Retrieval-based systems that help staff search approved documents, policies, onboarding material and operational knowledge.
AI workflow agents
Task-focused agents that can prepare summaries, update records, trigger notifications or coordinate steps through controlled integrations.
Evaluation and guardrails
Permissions, source grounding, fallback behaviour and human checkpoints that make applied AI more dependable.
How we approach it
Define the job, knowledge and boundaries before choosing the model.
We start with the business task, the knowledge the assistant is allowed to use, the systems it needs to connect to and the points where a person should stay in control. From there, we design the interface, retrieval layer, prompts, integrations and evaluation plan as one product.
Build with SAWQ
Have an AI use case worth testing?
Tell us what the assistant should know, what it should be allowed to do and where a person should remain in control.